HELP CENTER

Frequently Asked Questions

WHAT IS YOUR RETURN POLICY?

  • If you’re not 100% satisfied with your purchase, you can return or exchange it for free within 3 days of arrival. Please note, there will be no shipping charges being refunded.

  • We’ll return the purchase amount minus the shipping you paid to the original payment method as soon as we receive it and after inspection. Please note it might take up to 10 days for a credit to appear on your account

  • Final sale items are not eligible for return.

  • Items that are empty are not eligible for return.

  • If an exchange is requested and the item is out of stock, we will issue a refund

  • We will inspect the product when we receive the return. If products are used or damaged by the customer, it will not be eligible for refund.

  • Moshika Beauty reserves the right to refuse any returns at any time.

  • Please feel free to reach out to moshikabeauty.staff@gmail.com with any questions!

HOW LONG DOES SHIPPING TAKES?

  • ​We want you to get your products quickly as much as you do! Standard shipping (2-4 business days in transit) via USPS. You’ll get your delivery in between 3 and 7 business days.

  • Standard shipping is FREE for all orders that total $25 or more before taxes and shipping.

  • Order processing may add up to 2 business days. 

  • You can check the status of your order on the My Account or with the tracking number provided in your shipping confirmation email.

  • Please keep in mind that during holidays, shipping delays may occur. We appreciate your patience

DO WE SHIP TO YOU?

We ship worldwide. International shipping rates apply.

NEED TO CHANGE THE ADDRESS? NO PROBLEM!

  • No worries! Email moshikabeauty.staff@gmail.com within 24 hours of your order being placed so we can amend the order and get it to the right address.

  • If the order has already shipped, the shipping service can help out with rerouting your order

HOW MANY PROMO/GIFT CODE CAN I USE ON THE SAME ORDER?

Unfortunately, you can only use one code per order.

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